Nuvalaw's Interact platform streamlines and structures communication, information exchange and negotiation between insurers and attorneys to accelerate settlement, avoid unnecessary litigation, and drive down costs.
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Or is it focus—and a plan. Interact is about minimising 'management' and maximising resolution. We streamline and automate resolution so you can focus your scarce resources on files that really need expert attention.
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Click to agree to the Protocol (timelines and rules) and upload and exchange evidence and documents - all tasks are time-bound and all data standardised.
Auto-settle claims according to your business rules. Whether it's by value or minimum required documents - it's up to you.
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Exchange negotiation offers to reach settlement within a mutually agreed period.
Reach a settlement or escalate the claim to arbitration by an expert.
'Tried and tested’ methods of resolving files by email and phone are holding you back. There's a better way to triage and close claims long before they reach court.
You can’t afford to waste time on things that won’t yield a return. Unnecessary litigation or overworking a file is a distraction from your business and will not lead to a happy client or that five star review - protect bottom line by refusing to let claims linger on the backlog.
Because we understand the needs of carriers, third-party administrators and attorneys, we have the perspective to ensure parties can collaborate toward a resolution while preserving their interests.
Interact is not another claims management system or litigation management platform. It works because it is so simple. Shared data, a single record of negotiation, and a definite outcome.
Everything about it helps you focus on one thing.
Resolving the claim affordably and fast.
Interact is for the insurers and TPAs that want to go beyond old claims management processes that no longer meet their needs. It’s for those that know they can’t afford to fall behind and want a bold new approach. You can slash the gordian knot of reduced talent, rising costs and litigation management expenses by changing the way you play the game.
With time-controlled resolution and early settlement, your reserves align more closely with reality.
Unlock your reserves sooner, and see your financial flexibility soar.
More defense spending will not reduce your indemnity.* Embrace early settlements and watch your costs dwindle.
A swift payout breeds contentment. Happy clients are brand ambassadors.
It’s not simply about a faster settlement, but about knowing which files to settle when—for plaintiffs and carriers. Reduced LAE and litigation will turn the tide in your favor.
Prevent claims leakage by ensuring accurate claim assessments and minimizing fraud risk.
Interact is for law firms that think like a business. More cases in less time = more revenue. Because Interact makes settling a file simple, your paralegal can manage the process, asking for help only as required. The best part? You keep visibility and control through Interact's reporting and analytics.
Dissect case backlogs. Focus on what truly matters.
Accurate data helps you reason with your client, reach quicker settlements, and improve cashflow.
Accept more cases with the confidence that each settlement is more efficient than the last.
Swift resolution and payout = satisfied clients who will spread the word of your service.
Get your paralegal to handle the simple matters - you can play overseer. Interact frees you to focus on the high-value stuff.
By embracing the Interact claims resolution process, you're not just another law firm—you're an innovator.
Nuvalaw partners with neutrals whose panels comprise seasoned legal experts, including active and retired judges. Each member of a panel has undergone rigorous vetting to ensure they meet high standards of legal proficiency and have proven track records. When you don’t settle a claim, you can rest assured that it’ll be in the hands of the best in the business. It’s true ADR.
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Insurers: Avoid the cost creep that comes with legal gamesmanship. Minimize the disruptions to your business process and resolve your third-party claims with easy-to-use digital workflows and tools.
Plaintiffs: Get your operation humming by using data to know which files to settle and when.
COMING SOON
Harness Optical Character Recognition (OCR) to capture your documents and AI to intelligently automate data extraction, ensuring accurate input—all with a human-in-the-loop and in control.
Set your business rules, and when a claim matches your criteria, Interact will utilise robotic process automation to execute resolutions and initiate invoicing. Want to become an early-adopter? Join the beta program.
Nuvalaw harnesses the dynamic duo of Mendix and Amazon Web Services (AWS) to redefine your claims management stack and claims resolution processes. This powerful combination means you get improvements fast, at any scale, with enterprise security out of the box.
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Interact is a digital claims resolution platform that empowers insurers and law firms to manage and resolve third-party claims efficiently, minimize adjustment expenses, and expedite resolutions through structured negotiations, automation, and arbitration.
Accelerates Resolutions: Expedite claims outcomes with reduced manual touchpoints.
Enhances Consistency: Standardizes claims processes through rules-based automation.
Improves Collaboration: Fosters seamless collaboration and structured negotiation between insurers and law firms.
Reduces Litigation Management Costs: Resolves claims earlier and minimizes unnecessary litigation and associated expenses.
Improves ESG Performance & Claimant Experience: You reduce resources expended to resolve a claim and claimants get their claims resolved and money in their pocket quicker.
Interact can handle any type of case, claim, or dispute that involves two negotiating parties and the (optional) involvement of a neutral. Once the channels between you and your counterparties have been set up by Nuvalaw, the Interact platform's automation processes can commence within these channels to the degree desired by the participants. You remain in control.
Interact is designed to streamline the claims resolution process and typically resolves claims faster than traditional methods. Exact timelines are determined during onboarding and contracting and Interact's resolution engine will then proactively manage the workflow through task assignment and escalation where required. For an example duration, many of our clients in the UK use an OIC (motor/auto) personal injury claim resolution process that takes a maximum of 25 days where standard processes take over 300 days.
Pricing is calculated per product and client based on volume referred. Higher volume commitments enable better pricing.
Yes, Interact can integrate with existing case management systems through APIs, ensuring a smooth flow of data and efficient claims processing. If this is something you require, please get in touch with us.
Our onboarding process is straightforward and includes training sessions, dedicated support, and documentation to help your team become proficient with Interact. We ensure your organization is fully equipped to make the most of the platform.
Interact is trusted by leading insurers and law firms across the UK, including organizations with significant market share in the motor insurance and personal injury sectors. For a full list of clients or specific references, please contact us directly.
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