Disputed RTA claims, resolved in days
Online dispute resolution for motor claims
Structured negotiation on defined timelines. If negotiation isn’t successful, a binding award decided by independent arbitrators with judicial experience. Resolved in days, against 40+ weeks waiting for a court hearing.
Both sides of the market, signed and referring: insurers covering about half of UK motor among them
Days, not 40+ weeks
Structured negotiation with defined timelines. If negotiation isn’t successful, binding arbitration delivers a decision in days, not months.
Independent, judicial-grade decisions
Arbitrators independent of both parties, with judicial experience of deciding RTA claims in court. Every award is documented, with the basis for the decision recorded, and backed by a robust quality review process.
Complete audit trail, built in
Every offer, response, and decision is documented and timestamped. Your evidence of good faith ADR engagement, ready when you need it for costs protection.
Pre-agreed protocols
Rules negotiated in advance between parties. Clear timelines, evidence requirements, and hearing format. Less process dispute, more substance.
A structured path from claim to resolution.
How it works
Refer the claim in one bundle
step 01
Cases enter the platform with claim descriptions, medical reports, police reports, and invoices: one structured bundle instead of a messy email chain.
Both parties see the same information from day one. No chasing, no duplicated work, no ambiguity about what has been submitted.
Learn more about the platform Negotiate inside fixed windows
step 02
Structured offer and counteroffer workflows replace unstructured emails and phone calls. Each party has defined response windows, so no case drifts indefinitely.
Parties choose the number of offer rounds, but within fixed timelines. Every offer, response, and deadline is logged and timestamped, building your audit trail automatically.
See how negotiation works Settle whenever you choose
step 03
Either party can accept the other side's position at any stage. When they do, the case is finalised on those terms and a settlement agreement is issued straight away.
Settlement is always optional. Neither party is ever forced to accept an offer, and every claim still leaves with an outcome: agreement, award, or a certificate of rejection or termination.
Learn about settlement A binding award ends it
step 04
When negotiation does not resolve the claim, it escalates to binding arbitration. An arbitrator independent of both parties, with judicial experience of deciding RTA claims in court, reviews the documents and issues a binding award.
There are no court queues and no adjournments. The claim is resolved and off your books in days, enforceable in the same manner as a court judgment under the Arbitration Act 1996.
Book a 30-minute call The same claims, without the wait
Outcomes
~75%
Savings on small claims track work. Claim handling cost, not indemnity.
~70%
Savings on fast track work, on the same basis.
100%
of referrals reach a final outcome: settlement, binding award, or a certificate of rejection or termination, usable in court on costs.
These figures come from our savings model. Ask us to run it against your book.
Show me the savings model Built for the RTA market from the start
Not a generic legal tech platform
Built for motor, not adapted
Designed around how RTA claims work, not retrofitted from commercial disputes.
One process, three categories
Personal injury, credit hire and subrogation: one platform, one panel, a protocol for each.
Configured, not re-platformed
New claim categories onboard onto the same platform, panel and process.
For insurers
Disputed claims off your books in days, with the audit trail that proves ADR engagement. Savings ~75% on small claims track handling, ~70% on fast track.
For law firms
Clear the OIC and fast track cases that tie up your team: cash unlocked in days, no Mazur exposure. Ask us to run the savings model against your book.
What insurers and law firms say
Testimonials
Better customer outcomes.
Exactly the type of market-led initiative regulators have been calling for.
19 days
Reported resolution through ADR for disputes that can take almost 300 days in litigation.
~1%
Variance between arbitration awards and court outcomes, in Minster Law’s analysis. Awards track what courts decide, on ADR volumes up 230% year on year.
What is Nuvalaw Interact?
Interact is a claims resolution platform that resolves disputed RTA claims in days through structured negotiation and binding arbitration, without going to court. It covers personal injury, credit hire, and subrogation claims.
How long does resolution take?
Days rather than months. Negotiation runs inside fixed response windows, and unsettled claims proceed straight to arbitration, against 40+ weeks waiting for a court hearing. Measured end to end, ~4 months against ~18–30 months through court.
Who are the arbitrators?
Arbitrators independent of both parties, with judicial experience of deciding RTA claims in court: the same calibre of person who would decide a litigated case. Every award is documented, with the basis for the decision recorded.
How do you ensure the quality of awards?
Every award is documented, so the basis for the decision is on the record. Awards are also screened by algorithmic triggers for irregularities or potential inaccuracies, and a case can be flagged for review manually. Anything flagged goes to a senior arbitrator, also with judicial experience of deciding RTA claims in court, who reviews the decision before the award is published. It is a targeted check rather than a review of every award: the triggers exist so the cases most likely to warrant a second look get one.
Does it help with CPR and Churchill compliance?
Yes. Every offer, response, and decision is documented and timestamped. You get a complete audit trail: your evidence of good faith ADR engagement, ready when you need it for costs protection. New to Churchill? Read our short orientation on how courts came to order ADR.
Can Interact integrate with our case management system?
Yes. Interact can connect to your case management system through APIs, so referrals, documents, and outcomes flow both ways. No re-keying, no disruption to how your team works today.
Take control of disputed claims
Court takes 40+ weeks to a hearing. Interact resolves claims in days, with the complete audit trail as your costs protection. Most firms start with a small pilot, no commitment required.
Book a 30-minute call