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End-to-End Claim Resolution

Interact is a claims resolution automation platform configurable for any property and casualty lines of business, including personal injury and third party recovery (subrogation) claims.

Join Leading P&C Insurers and Law Firms

Personal Injury

Handle personal injury claims with precision and consistency. Interact reduces unnecessary expense while improving your claims team’s performance.

Subrogation

Optimize and streamline the subrogation process with comprehensive automation, reducing manual effort and improving consistency and reducing claims leakage.

Disputes

Configure to your ADR requirements. From legal disputes, housing disrepair (HDR) or credit hire claims. Rebuild legacy processes into structured, automated workflows.

Profitably Manage Portal Claims
Interact acts as a complement or versatile alternative to the Official Injury Claim Portal (OIC) and the Claims Portal in England and Wales, allowing seamless integration with your existing workflow and case management systems.
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95%
Reduction in File Open Time
86%
Fewer Hours Worked
70-86%
Cost Saving

100% Controlled Online Process

Structure and automate the resolution process through a single platform that expedites document preparation, facilitates negotiations, and accelerates claim resolution.

Compliance Out Of The Box

Seamlessly align with legal requirements - platform Protocols built in collaboration with Trust Arbitration for all Claims Portal and OIC claims are compliant and have been refined to offer the fastest and fairest route to settlement.

Consistent Outcomes

Leverage pre-built, configurable business rules, workflows and automations to minimise manual work, reduce error, and tailor negotiation and resolution processes to reduce cost to a predictable baseline and meet your operational goals.

Better Service

14% of complaints to the ombudsman are in personal injury with 24% of these complaints due to delays. Quick resolution and a controlled process will help you reduce these numbers.

Data-Driven Resolution

By extracting and categorising claim information from documents Interact transforms unstructured claims data into insights for your claims teams.

Simplified Invoicing

Benefit from integrated invoicing features, streamlining the billing process and reducing administrative overhead.

Quality Neutral Evaluation

Where negotiations don’t resolve the claim, escalate the claim to get quality-assured, neutral evaluation by an expert (either binding or non-binding).
Seamless System Integration
Easily connect with your existing claims management system for a unified and efficient operation, minimizing disruptions and enhancing data consistency.
Enhanced Reporting
Access built-in reporting and management tools that provide deep insights and comprehensive overviews of your case statuses and performance metrics.
Robust Access Control
Manage administrative, team, and user permissions with sophisticated controls, ensuring secure access and effective management of your platform’s environment.

14%

Complaints to the ombudsman are in personal injury

24%

Due to delays

29%

Due to poor communication

Digital Personal Injury Claims
Management and Resolution

Managing personal injury claims is complex, whether it’s making an injury assessment, calculating general damages, managing settlement negotiations, reserve calculations, or litigation. Throughout the process, you face the ongoing challenge of delighting your customers with a fast and fair settlement process.

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Interact minimizes this complexity through automation, giving claims professionals control of the process and helping managers and leaders keep everything on plan. By enabling quicker, fairer outcomes, it improves efficiency and let's you offer a better experience to customers.

Though there have been well over half a million claims registered on the Official Injury Claim (OIC) portal since launch, its aim to give unrepresented individuals a straightforward means of resolving their claims remains a long way off
of OIC claims are represented
Because of the reforms, maintaining economics on these claims is hard. Uncertainty about the valuation of mixed injury OIC claims (67%) has contributed to a growing backlog, with many inventory claims now reaching limitation. Potential revenue continues to be tied up needlessly in work-in-progress. The situation isn’t good for your liquidity or for consumers.
of OIC claims contain mixed-injuries
The Ministry of Justice (MoJ) decided against implementing alternative dispute resolution (ADR) mechanisms into the whiplash portal, leaving few cost effective options to insurers and law firms.
You Need More Predictability In Your Claims Management
Interact lets you control the resolution timeline through bilateral agreement, facilitated by Nuvalaw’s unique Universal Subscription Agreement and industry Protocols developed in collaboration with Trust Arbitration. By contracting on timelines and worst case cost-to-resolve, you can accurately forecast your operational spend and better calculate your indemnity and reserves, putting you back in the driver’s seat.
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“The OIC which has yet to reach its stated aim of being the place where private claimants can make their claim easily and without a legal representative. After two years, there is no evidence that this aim can be realised, certainly not in the short to medium term, unless there are major changes to the portal itself and how it is publicised.” (“UK Personal Injury Market 2023: Market Trends Report”, p. 40)

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In his first article as a Modern Law Magazine editorial board member, Willie Pienaar looks at what LegalTech can can deliver
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Motor insurers turn to online dispute resolution to reduce claims burden

Online dispute resolution allows insurers and claimant law firms to regain control of the resolution process
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FAQs

What is Nuvalaw Interact?

Interact is a digital claims resolution platform that empowers insurers and law firms to manage and resolve third-party claims efficiently, minimize adjustment expenses, and expedite resolutions through structured negotiations, automation, and arbitration.

How will Interact benefit my organization?

Accelerates Resolutions: Expedite claims outcomes with reduced manual touchpoints.
‍Enhances Consistency: Standardizes claims processes through rules-based automation.
‍Improves Collaboration: Fosters seamless collaboration and structured negotiation between insurers and law firms.
‍Reduces Litigation Management Costs: Resolves claims earlier and minimizes unnecessary litigation and associated expenses.
‍Improves ESG Performance & Claimant Experience: You reduce resources expended to resolve a claim and claimants get their claims resolved and money in their pocket quicker.

What types of claims or cases can I upload to Interact?

Interact can handle any type of case, claim, or dispute that involves two negotiating parties and the (optional) involvement of a neutral. Once the channels between you and your counterparties have been set up by Nuvalaw, the Interact platform's automation processes can commence within these channels to the degree desired by the participants. You remain in control.

How long does the resolution process take?

Interact is designed to streamline the claims resolution process and typically resolves claims faster than traditional methods. Exact timelines are determined during onboarding and contracting and Interact's resolution engine will then proactively manage the workflow through task assignment and escalation where required. For an example duration, many of our clients in the UK use an OIC (motor/auto) personal injury claim resolution process that takes a maximum of 25 days where standard processes take over 300 days.

How much does Interact cost?

Pricing is calculated per product and client based on volume referred. Higher volume commitments enable better pricing.

Can Interact integrate with a case management system?

Yes, Interact can integrate with existing case management systems through APIs, ensuring a smooth flow of data and efficient claims processing. If this is something you require, please get in touch with us.

How does the onboarding work?

Our onboarding process is straightforward and includes training sessions, dedicated support, and documentation to help your team become proficient with Interact. We ensure your organization is fully equipped to make the most of the platform.

Who has signed up?

Interact is trusted by leading insurers and law firms across the UK, including organizations with significant market share in the motor insurance and personal injury sectors. For a full list of clients or specific references, please contact us directly.