At Nuvalaw, our goal is to redefine the third-party claims resolution process. The Interact platform provides control and flexibility to both claimants and defendants, using intelligent workflows and AI tools to streamline and structure processes, improve compliance, reduce error and claims leakage, and offer analytics and neutral claim assessments. Our approach reduces claims management / loss adjustment expenses and enables smarter negotiations and faster settlements.
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To streamline claims resolution by providing a neutral, data-driven platform that automates and simplifies negotiation and fosters early settlements.
To become the global standard in claims resolution technology, transforming how insurers and law firms resolve claims and disputes.
We maintain an unbiased position to ensure fair resolutions for all parties.
Founded by Willie Pienaar and Hendrik Kotze, Nuvalaw began with a vision to use technology and data to streamline third-party claims. Today, we’re a team living that vision, building claims resolution systems that help insurers and law firms regain control, expedite settlements and reduce costs.
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Advocate (Barrister in the UK), and legal process expert leading Nuvalaw’s mission to transform claim resolution
Former Chief Commercial and Insurance Services Officer and Managing Director of Personal Injury Legal Services at Slater and Gordon
Technology and operations specialist leading the service development and delivery capability of Nuvalaw
Building the Interact platform to serve Nuvalaw's customers
Specialist in commercial, corporate, IP, and IT law
Advocate, mediator, and legal expert driving development of Nuvalaw's industry protocols and rules
Operational problem-solver with deep experience in working across the customer journey from acquisition to success
Detail-oriented problem solver who internally supports the development and rigorous testing of Nuvalaw's Mendix platform
Investor and leader at Semantic Capital, driving growth in innovative, scalable, software-driven businesses with a focus on long-term value creation.
International CEO, chairman, impact investor and founder in fintech, mobility and real estate. Former CEO at several GE Capital businesses.
Chartered Accountant, startup founder, and former CIO at South Africa’s largest health insurer
Insurance Claims Advisor, former Chief Claims Officer at Zurich Insurance
Group CEO at GIB Group and former CEO at Marsh Africa
Expert in claims management with thirty-two years of experience, supporting the introduction of the Nuvalaw platform to the US market
Seasoned consultant with expertise in improving litigation outcomes, transforming processes, and designing business strategy.
Experienced plaintiff and defendant attorney, mediator, arbitrator, and trainer certified in ADR
Head of Innovation at Standard Bank, former CEO at Santam, Sanlam, and Telesure
Chairman & Head of Europe at The Digital Insurer, former CEO at Chubb insurance.
Interact is a digital claims resolution platform that empowers insurers and law firms to manage and resolve third-party claims efficiently, minimize adjustment expenses, and expedite resolutions through structured negotiations, automation, and arbitration.
Accelerates Resolutions: Expedite claims outcomes with reduced manual touchpoints.
Enhances Consistency: Standardizes claims processes through rules-based automation.
Improves Collaboration: Fosters seamless collaboration and structured negotiation between insurers and law firms.
Reduces Litigation Management Costs: Resolves claims earlier and minimizes unnecessary litigation and associated expenses.
Improves ESG Performance & Claimant Experience: You reduce resources expended to resolve a claim and claimants get their claims resolved and money in their pocket quicker.
Interact can handle any type of case, claim, or dispute that involves two negotiating parties and the (optional) involvement of a neutral. Once the channels between you and your counterparties have been set up by Nuvalaw, the Interact platform's automation processes can commence within these channels to the degree desired by the participants. You remain in control.
Interact is designed to streamline the claims resolution process and typically resolves claims faster than traditional methods. Exact timelines are determined during onboarding and contracting and Interact's resolution engine will then proactively manage the workflow through task assignment and escalation where required. For an example duration, many of our clients in the UK use an OIC (motor/auto) personal injury claim resolution process that takes a maximum of 25 days where standard processes take over 300 days.
Pricing is calculated per product and client based on volume referred. Higher volume commitments enable better pricing.
Yes, Interact can integrate with existing case management systems through APIs, ensuring a smooth flow of data and efficient claims processing. If this is something you require, please get in touch with us.
Our onboarding process is straightforward and includes training sessions, dedicated support, and documentation to help your team become proficient with Interact. We ensure your organization is fully equipped to make the most of the platform.
Interact is trusted by leading insurers and law firms across the UK, including organizations with significant market share in the motor insurance and personal injury sectors. For a full list of clients or specific references, please contact us directly.